Årstiderna produces and delivers 100% organic food boxes and ingredients directly to the door. Today, the company has customers in both Sweden and Denmark. In total, the company delivers its food boxes to 80,000 customers every week in both countries. Read about how they use pinDeliver.
To efficiently deliver food boxes and meet the current consumer demands on deliveries, Årstiderna uses pinDeliver as a delivery platform. Årstiderna realized early on that they needed support to plan routes thoughtfully from both sustainability and efficiency perspectives.
”We needed a simple yet competent platform to plan our routes efficiently and also communicate with our customers regarding the delivery,” says Rachel Seow Sosa, Head of Sales, Marketing & Communication at Årstiderna.
Today, Årstiderna utilizes the pinDeliver platform throughout the entire delivery chain in its distribution of food boxes.
”We use pinDeliver both to plan our routes and to have complete control over our deliveries, not only during the delivery process but also to efficiently follow up on how the deliveries have gone and extract valuable statistics. pinDeliver also ensures that our deliveries are transparent, enabling real-time monitoring where we can easily identify if anything unexpected occurs. This gives us the opportunity to act proactively and inform customers well in advance, instead of always following up afterwards when it has already happened,” says Rachel.
To meet consumer demands for their deliveries, Årstiderna utilizes pinDeliver’s functionality to communicate with its end customers during the delivery process.
”We receive very positive feedback from our customers, and they are very satisfied with the communication they receive from us via pinDeliver. We often hear that customers feel very secure with the deliveries, which is a fundamental goal from our side. The system enables us to offer a better customer experience,” says Rachel.
pinDeliver provides a comprehensive yet simple system that is appreciated by all employees at Årstiderna. Overall, pinDeliver has helped create several benefits and improvements in Årstiderna’s operations, both financially and environmentally.
”The team at pinDeliver always goes that extra mile to make our collaboration flourish. When there has been a need from our side to adapt the system to our operations, we always get the help we need. It’s rare to see in a business partner, and it’s something that has made me truly value our collaboration and gladly recommend pinDeliver to others,” concludes Rachel.
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