Privacy Policy

Privacy Policy

Your use of and access to any website or software application owned by pinDeliver AB (“pinDeliver Property”) either (i) made available to you directly or indirectly from this website; or (ii) with a direct link to this privacy policy is subject to this privacy policy. This privacy policy explains the data that we collect and how we use it. The policy is available at

We respect your privacy. pinDeliver AB will at all times comply with applicable privacy laws and will not disclose any personal data to third parties without prior consent, unless specifically stated herein.

If you have any privacy concerns or questions about this privacy policy, you can contact us by email at:

About Us and This Policy

All references to “we,” “us,” or “our” refer to pinDeliver AB and/or one or more of its affiliates. pinDeliver AB is the controller of the personal data you submit to us.

This policy gives you the details of who we are and the details of our privacy policies, including what data we collect about you when you use pinDeliver Property; what organization is collecting the information; how the information will be used or disclosed; what choices are available to you regarding the collection and use of the data; what security measures are in place to protect your personal information; and how you can correct any inaccuracies in the information.

This policy may be amended from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Your Information: What We Collect, How We Collect It, and How It Is Used

We collect data about your visit to the pinDeliver Properties in the same way that most other websites and online services do. Any data we obtain from your use of the pinDeliver Property falls into three categories:

(1) Personal information that you supply to us, such as information you provide when you contact us through our contact form (including your name and e-mail address), by telephone, letter, or email.

We may also store correspondence, which may contain personal information, that may be used to fulfill an agreement with you and/or the organization or corporate body that you represent, or for information and marketing purposes.

pinDeliver AB may collect and process personal information in order to fulfill an agreement entered into between you and pinDeliver AB, or for the purpose of entering into such a contract.

pinDeliver AB will further collect and process personal data in order to fulfil any agreement entered into between pinDeliver AB and the organisation or corporate body that you represent. pinDeliver AB also has a legitimate interest in processing your personal data in order to provide information or marketing regarding pinDeliver AB and the activities carried out by pinDeliver AB. You are always entitled to unsubscribe from any promotions by contacting us as stated below, or by using the “un-subscribe button” provided in newsletters and other marketing occasions.

(2) Information that does not directly identify you and is collected as you use pinDeliver Property, and information gathered with the use of a “cookie”. Such information collected may include, without limitation, your browser type, the type of operating system you use, the domain name of your Internet service provider, which pages and content are browsed, services used and how you have used them, interactions with content, and other data related to preferences and usage.

(3) Location data collected using our driver app pinDeliver GO Cloud – When drivers use pinDeliver GO Cloud, we use GPS (or other similar technology) to collect sensor data and the geographic location of the driver’s device. We collect location information to determine an estimated delivery times for coming stops and to determine estimated drive time for routes. Location data is being transferred in the background during ongoing routes. We do not access, collect, or store location information from a driver’s mobile device when routes are finished.

The driver’s express permission is obtained in order to collect location data. Drivers always have the choice to opt-out by turning off the functionality in the settings inside the app.

Calculated delivery times and drive times generated by collecting location data are used to communicate with transport management, customer service, and recipients. Location data collected from deliveries and pickups is stored and used in various reports in pinDeliver Office, accessible by transport management and customer service. The real-time location of the driver is never exposed to any party.

We use this information to be able to evaluate, develop and improve our products and services, including, without limitation, to better target content, to generate statistics and reports and in order to optimize our platform and present you with relevant material and for marketing purposes. The legal basis for processing this data is that it is necessary in order to satisfy our and our customers legitimate interest in evaluating, developing and improving our services, products and systems and to receive information and marketing from us.

Storage and processing

We use data hosting service providers in Sweden to store information, and we use reasonable technical measures to secure that information. pinDeliver may transfer, process, or store information outside of your country of residence, which may have different data protection laws than the country in which you initially provided the information, to provide our Services. To the extent required by applicable law, whenever we transfer your information, we take the appropriate steps to protect your information. This includes the use of standard contractual data protection clauses or other appropriate legal mechanisms to safeguard the transfer.

pinDeliver AB will process your personal data until pinDeliver AB is made aware that you no longer represent the company in question, and for a period thereafter if necessary to fulfill all obligations under the agreement between you and pinDeliver AB, or between your company and pinDeliver AB.

pinDeliver AB will also store data if required by law to do so, during the time stipulated by law, such as the Book-keeping Act.

pinDeliver AB will store contact information for informational and marketing purposes for a period of 2 years after the last contact, unless you inform pinDeliver AB that you no longer want to receive such information or marketing, whereby pinDeliver AB will immediately delete the personal data processed for this purpose.

Your rights

You have the right to request information on whether pinDeliver AB processes your personal data, as well as access to the personal data as laid out in the GDPR.

You also have the right to request rectification of your personal data, as well as the deletion of personal data or the limitation of processing (to the extent stipulated in the GDPR). Further, you have a right to receive the personal data that you have provided in a structured, widely used, and machine-readable format (portability).

You also have the right to lodge complaints regarding our processing of your personal data with the supervisory authority,

Please keep in mind that we will conduct an identity check upon request to ensure that any requested measures are correct and in accordance with the law.

As a driver using our driver app, pinDeliver GO Cloud, you have the right to disallow the collection of location data; if it’s turned on, you can always turn it off in the settings.


pinDeliver AB processes your personal data in a way that complies with the principles set out in the GDPR. pinDeliver AB processes your personal information in such a way as to ensure that appropriate technical and organizational measures are taken to protect your personal data from unauthorized access or unauthorized processing and against loss, destruction or accidental damage.

pinDeliver AB limits access to personal data within the organization. Authorization to access personal data is only given to individuals within the organization, as well as to the data processors and any subcontractors, for the sole purpose of carrying out their duties.

pinDeliver AB, or, if relevant, the data processor, will only transfer personal data to third countries if the recipient of the personal data has signed the EU Commission’s standard contractual clauses, or other appropriate safeguards in accordance with applicable law are ensured.

Changes to this Privacy Policy

pinDeliver AB reserves the right to amend this privacy policy as necessary, for example to comply with changes in laws and regulations. Information regarding any such change will be published on


Information about our use of cookies is contained in our “Cookie Policy”.


If you have any concern about privacy at pinDeliver AB, please contact us at or the address stated below.